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Virgin Media customers warned to take action as TV and film service closes in 4 weeks
Customers who bought films or box sets must move them to Rakuten TV to keep access, while rentals remain available.
- On November 1, the Virgin Media Store will close, forcing customers who purchased films or TV box sets to transfer their content to a Rakuten account to maintain access.
- Virgin Media urges affected users to complete the transfer "as soon as you can," warning that failing to switch before the November deadline will result in losing all purchased content.
- To migrate media, customers must sign in to the Virgin Media Store and select the "transfer to Rakuten" option, which automatically creates a new account if needed.
- Virgin Media has reassured customers that rentals will not change, as the closure applies exclusively to purchased films and television box sets, not rental services.
- Once the transfer process is finished, users will be able to watch their library using the Rakuten app, which is accessible directly through existing Virgin Media equipment.
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