Customer engagement, productivity and risk: SBI Chair details three focus areas for Agentic AI rollout
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10 Articles
Customer engagement, productivity and risk: SBI Chair details three focus areas for Agentic AI rollout - The Tribune
State Bank of India (SBI) will target customer engagement, employee productivity, and proactive risk management as its three core priorities for deploying agentic artificial intelligence across its network, said the Chairman, Challa Sreenivasulu Setty.
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LatestlyCustomer engagement, productivity and risk: SBI Chair details three focus areas for Agentic AI rollout
State Bank of India (SBI) will target customer engagement, employee productivity, and proactive risk management as its three core priorities for deploying agentic artificial intelligence across its network, said the Chairman, Challa Sreenivasulu Setty.
‘99% accuracy is not enough’: SBI chairman lays out three rules for trusted AI
Financial institutions must build trust into agentic AI systems from the outset. These systems require 100% accuracy and consistent performance at population scale. Accountability becomes crucial as AI moves from recommendation to execution of actions. Access without asymmetry ensures AI adapts to customers without bias. Agentic AI can democratise financial intelligence across India's diverse population.
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Mumbai, Sep 10 (IANS), Agentic Artificial Intelligence (AI) can help banks make personal financial services available to thousands of customers. However, as this technology moves from giving recommendations to implementing decisions, financial institutions must create a clear framework for AI agents. State Bank of India (SBI) Chairman CS Shetty made this statement on Thursday. Speaking at the Global Fintech Fest 2026, Shetty said that banks are …
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