Rapido Faces Rs 10 Lakh Penalty over ‘Pay More, Get a Ride’ Prompts, Dark Patterns in App

Rapido Fined INR 10 Lakh by CCPA for Dark Patterns, Misleading Prompts

The Central Consumer Protection Authority (CCPA) has imposed a penalty of Rs 10 lakh on Roppen Transportation Services Private Limited, which operates the ride-hailing platform Rapido, for allegedly using misleading prompts, unfair trade practices and dark patterns to encourage riders to pay more before their rides were confirmed. Rapido Fined INR 10 Lakh by CCPA for Dark Patterns, Misleading Prompts.

Consumer body slaps ₹10 lakh fine on Rapido over misleading fare prompts, dark patterns

The CCPA classified the practice as “Confirm Shaming”, a dark pattern listed under the Guidelines for Prevention and Regulation of Dark Patterns, 2023.

Rapido faces Rs 10 lakh penalty over ‘pay more, get a ride’ prompts, dark patterns in app

The Central Consumer Protection Authority fined Rapido Rs 10 lakh for misleading interface designs. Rapido used dark patterns like 'Confirm Shaming' and 'Interface Interference' to nudge riders. The authority also found the platform guilty of misleading advertisements and unfair contract terms. This action follows a sector-wide examination into advance tipping and dynamic pricing.

CCPA Penalises Rapido Over ‘Advanced Tipping’ Prompts

The Central Consumer Protection Authority (CCPA) has imposed a penalty of ₹10 Lakh on ride unicorn Rapido for misleading advertisements,…

CCPA fines Rapido Rs 10 lakh for misleading prompts, dark patterns in ride bookings

Digital Desk | New Delhi, Sep 15 (IANS) The Central Consumer Protection Authority (CCPA) on Tuesday said that it has imposed a penalty of Rs 10 lakh on Roppen Transportation Services Private Limited, which operates the ride-hailing platform Rapido, for misleading advertisements, unfair trade practices, an unfair contract and the use of dark patterns to prompt riders to pay more before their rides were confirmed. The action follows a sector-wid…