Behind the voice: The people who answer New Hanover County 911 calls

Behind the voice: The people who answer New Hanover County 911 calls

WILMINGTON, NC (WWAY) — When you call 911, you hear a voice on the other end of the line. But behind that voice is a team of telecommunicators working to get help where it is needed most. The New Hanover County 911 call center moved into a new space designed to give those telecommunicators the tools and support they need to handle emergency calls. “We’re truly the first first responder,” said 911 Quality and Training Manager Cortnie Herring. Tel…