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ASOS releases statement after customers sent alarming message

  • On Tuesday, October 6, customers received an alarming mobile app notification titled 'ASOS HACKED' directing users to a Telegram account and threatening to leak data from a compromised Snowflake instance.
  • ASOS is investigating 'unauthorised activity' involving a third-party communication platform after restricting access and engaging internal and external advisers to address the breach.
  • With 16.5 million customers, the retailer stated basic personal information like names and contact details 'may have been accessed,' though The Company does not 'believe that payment card information or account passwords, were impacted.'
  • Shares in the company fell by more than 10% on Tuesday as a result, and The Company stated via the London Stock Exchange it maintains cyber security and business continuity insurance.
  • The National Cyber Security Centre , a part of GCHQ, has offered assistance to ASOS, while The Company confirmed its website and app are operating normally with no operational disruption.
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The Herald ScotlandThe Herald Scotland
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ASOS releases statement after customers sent alarming message

ASOS has updated customers following a 'hacked' alert that was sent out to millions of app users. The company doesn't believe payment information was impacted.

·Glasgow, United Kingdom
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Stv broke the news in Scotland, United Kingdom on Tuesday, October 6, 2026.
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