WestJet to Pause Installation of Non-Reclining Seats After Staff Fear ‘Guest Frustration’

WestJet to Pause Installation of Non-Reclining Seats After Staff Fear ‘Guest Frustration’

WestJet says it will pause a move to complete the installation of non-reclining seats on its aircraft following criticism by a union, which says the changes will increase “guest frustration.” The airline announced the updated cabin design for its aircraft in September, a move that included replacing its traditional economy class reclining seats with fixed-back designs. The changes would offer a new range of seating options in the economy section…