South Yorkshire Police Reassure Non-Emergency 101 Callers After AI Software Launch

South Yorkshire Police reassure non-emergency 101 callers after AI software launch

“Everyone who does need to speak to the police will be put through to a human call handler”

AI to cut 101 wait times

AI to cut 101 wait times Polly Jones 20 Aug 2026 AI to cut 101 wait times 20 Aug 2026 New AI software is to be used to cut waiting times for reporting crimes to the police. This will be used to help unclog the 101 service, which receives high levels of misdirected, nuisance and prank calls.The police’s non-emergency line receives 20 million calls each year and around 20 per cent of these are for non-policing organisations such as local counci…

Waiting times on police 101 calls to be slashed by AI

New AI software will slash waiting times for reporting crimes to the police and free up their time

AI to slash 101 wait times and free vital police time

New AI call-routing system for 101 will get callers to the right service faster, while freeing up police to tackle crime and help victims.   New AI software will slash waiting times for reporting crimes to the police, helping to unclog the 101 service amid huge levels of misdirected, nuisance and prank calls.