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UnitedHealth’s $3 billion AI push has bots calling doctors

UnitedHealth says AI will automate 99% of its applications for administrative work and help cut operating costs by almost $1 billion this year.

At UnitedHealth Group Inc., artificial intelligence reads aloud summaries of medical charts as nurses drive to patients’ homes. It listens to millions of customer calls to find the causes of complaints. One trial even has AI agents calling doctors’ offices…

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The spokesman-Review broke the news in Spokane, United States on Friday, June 19, 2026.
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