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UK motor insurance customers to get £200 million in claims, regulator says

The Financial Conduct Authority found insurers made unfair automatic deductions, disadvantaging careful drivers; £129 million has already been paid to nearly 150,000 customers.

  • An estimated 270,000 motorists are expected to receive £200 million in compensation after insurers short-changed customers on stolen or written-off vehicle claims.
  • Sarah Pritchard, deputy chief executive of the FCA, said firms must act to deliver good outcomes for consumers and support them when making claims.
  • A spokesperson for the Association of British Insurers said insurers have made changes to their settlement approach to support customers better.
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Fintech Finance broke the news in on Thursday, September 18, 2025.
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