US EditionUK lawmakers question Lloyds over account glitch that exposed customers' details
The Treasury Committee seeks details on the incident's causes, disclosures, and compensation after Lloyds faced a digital glitch exposing some customers’ transaction data.
- On March 12, Britain's cross-party Treasury Committee requested explanations from Lloyds Banking Group after a glitch exposed some customers to others' transactions on Lloyds Bank, Halifax and Bank of Scotland digital channels.
- As lenders cut branches and move customers online, scrutiny rises after nine top UK banks and building societies faced at least 803 hours of outages from January 2023 to February 2025.
- Lloyds said the issue stemmed from an internal IT change, identified affected customers, and offered 24/7 in‑app support, with no action needed. "Replying to one customer, Lloyds added."
- Committee chair Meg Hillier wrote to Lloyds CEO Charlie Nunn in a March 17 letter calling it an "alarming breach of data confidentiality" and demanded a timeline, glitch details, and compensation for affected customers.
- Security experts urged vigilance after customers reported seeing others' transactions, and Pickett, chief technology officer at The Business Hub, said it likely will be a breach, urging focus on broader security and AI-driven impersonation risks.
13 Articles
13 Articles
UK lawmakers question Lloyds over account glitch that exposed customers' details
Britain's cross-party Treasury Committee has requested further explanation from Lloyds Banking Group over the causes of a glitch on March 12 that let some customers see other users' transactions on the bank's digital channels.
Lloyds Banking Group under fire as MPs demand answers after customer transactions EXPOSED by IT glitch
MPs are demanding an explanation from Lloyds Banking Group after a technical error resulted in customers' private banking information being shared last week.Customers of the banking group, which is made up of Lloyds Bank, Halifax, and Bank of Scotland, were able to see other Dame Meg Hillier, who chairs the Treasury Committee, has sent a formal letter to Lloyds Banking Group chief executive Charlie Nunn seeking urgent answers regarding a technic…
Data breach: UK lawmakers question Lloyds banking group over account glitch exposing customer details
Recently three major British banks have been called out after a massive data breach has been reported according to users' privacy. Britain's cross-party Treasury Committee has requested further...
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