Twilio's Next Generation Platform: An Infrastructure Layer for Every Conversation in the Agentic Era

Twilio's Next Generation Platform: An Infrastructure Layer for Every Conversation in the Agentic Era

New platform capabilities orchestrate context-rich conversations with persistent memory across multiple channels for humans and AI agents

Twilio Unveils Next-Gen Platform Targeting the "Agentic Era" of Customer Engagement

Twilio has announced a major platform update at its annual SIGNAL conference in San Francisco, centred on four new capabilities designed to deliver persistent, context-aware customer conversations across human and AI participants. The four pillars – Conversation Memory, Conversation Orchestrator, Conversation Intelligence, and Agent Connect – are aimed at addressing a problem that has dogged customer engagement for years: interactions that begin…

Twilio launches tools for human & AI conversations

Twilio expands platform with persistent conversation tools as it seeks to unify human agents and AI across customer service and sales.

Twilio Bets Its Infrastructure Layer Can Own the Agentic Customer Conversation

Four GA platform capabilities. One bet: that persistent memory and real-time orchestration are the foundation every agentic customer conversation needs.

Twilio flexes new contact center capabilities

Twilio brings orchestration, memory and intelligent to call and message workflows, along with an API-centric, plug-and-play approach.

Twilio’s Next Generation Platform: An Infrastructure Layer for Every Conversation in the Agentic Era

Twilio (NYSE: TWLO), the infrastructure for customer engagement in the AI era, kicked off its user conference, SIGNAL, by unveiling its next generation platform capabilities for the agentic era. Generally available today, Conversation Memory, Conversation Orchestrator, Conversation Intelligence, and Agent Connect combine to turn disparate interactions into continuous, intelligent, and personal conversations across humans, agents, and systems.