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Travelodge changes door key policy after staff gave sex attacker access to woman's room

Travelodge implemented immediate room key policy changes and staff training for 12,000 employees after a December 2022 assault; attacker jailed for 7.5 years, CEO issued apology.

  • Travelodge CEO Jo Boydell apologized and announced a new policy requiring guest permission before issuing replacement room keys after an attacker was given access without consent.
  • Kyran Smith, known to the victim from a December 2022 party, gained room access by misleading staff who accepted his name as verification.
  • The victim criticized Travelodge for a slow and insufficient response and noted her room lacked a door chain, urging improvements for guest safety.
  • Travelodge commissioned an independent review to address security shortcomings and emphasize guest safety as a priority.
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BBC News broke the news in United Kingdom on Monday, March 16, 2026.
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