US EditionPublished • loading... • Updated
US Has New Favorite Grocery Store, Data Shows
Trader Joe's scored 86 in the 2026 American Customer Satisfaction Index, surpassing Publix's 84 by maintaining strong customer loyalty amid expansion.
- Trader Joe's surpassed Publix as the most popular U.S. grocery chain in the 2026 American Customer Satisfaction Index report, scoring 86 while Publix remained stagnant at 84.
- ACSI found that some chains updated stores, including improving layouts, which fed changes in satisfaction, while Trader Joe's maintained its hallmark customer experience, reinforcing strong brand loyalty.
- Among other chains, Save A Lot gained 4% to 78 after expanding its loyalty program and mobile app, H-E-B rose 1% to 83, Wegmans dropped 6% to 78, while Hy-Vee and Albertsons fell 3%, and Giant Eagle declined 1% to 73.
- The dethroning of Publix signals an end to its top spot, prompting retailers to reassess loyalty, layouts and operations, the American Customer Satisfaction Index found.
- Regionally, Trader Joe's leads the West while Aldi, ShopRite, and Walmart top the Northeast and Sam's Club leads the South, the American Customer Satisfaction Index report shows.
Insights by Ground AI
12 Articles
12 Articles
Coverage Details
Total News Sources12
Leaning Left0Leaning Right0Center11Last UpdatedBias Distribution100% Center
Bias Distribution
- 100% of the sources are Center
100% Center
C 100%
Factuality
To view factuality data please Upgrade to Premium
