Toronto ombudsman calls out TTC over decision to not offer refunds for tokens, tickets

TTC under fire by city watchdog over process to scrap tokens, tickets with no refunds or exchanges

A city ombudman’s report on the TTC’s switch to Presto last year raises questions about how the transit agency made the decision.

Toronto ombudsman calls out TTC over decision to not offer refunds for tokens, tickets

The City of Toronto’s ombudsman is calling out how the TTC moved to discontinue tokens and tickets, citing issues with the decision-making process, a lack of public input and not enough documentation. In a 65-page report released by ombudsman Kwame Addo on Friday, he said his office started getting complaints from residents after the TTC announced in 2024 that it wouldn’t accept token or tickets as a form of payment as of the end of that year. E…