Jersey Mike’s Now No. 1 in Customer Satisfaction, Pushing Chick-Fil-A Out of Top Spot, Study Shows

Americans crown a new fast-food favorite in annual satisfaction study

→ After more than a decade on top, one fast-food giant has finally been unseated in the latest customer satisfaction study.→ A flood of beer-loving soccer supporters in one city created an unexpected challenge for bars scrambling to keep up.→ Restaurants in World Cup cities are rewriting the gratuity playbook — and diners are keeping score.→ Researchers say one bite could be enough to change minds about bug-based foods.→ An abrupt closure marks …

This Chain Just Booted Chick-fil-A From Its Longtime Perch

Fast-food royalty just got reshuffled, and the new ruler serves subs, not chicken. For the first time in 11 years, Chick-fil-A has been bumped from the top spot in the American Customer Satisfaction Index's quick-service rankings, with Jersey Mike's nudging ahead by a single point, reports USA Today . The sandwich...

After 11 Dominant Years, Chick-fil-A Finally Came in Second. Here’s the Strategy That Beat It

There’s an especially good lesson to learn.

This popular sandwich chain is the top fast food restaurant in America—beating out Chick-fil-A's beloved chicken

The franchise dethroned Chick-fil-A, which claimed the number one spot in the American Customer Satisfaction Index for 11 years straight.

Jersey Mike’s now No. 1 in customer satisfaction, pushing Chick-fil-A out of top spot, study shows

There is a new top-ranking fast-food chain when it comes to customer satisfaction rankings.

5 Leadership Lessons Behind Jersey Mike’s Stunning Takeover of Chick-fil-A

For more than a decade, Chick-fil-A represented the gold standard of customer experience in the quick-service restaurant industry.  Its commitment to service, quality, and culture made it the undisputed leader in customer satisfaction. Then something unexpected happened. According to the 2026 American Customer Satisfaction Index, Chick-fil-A was dethroned after an 11-year reign.  The new champion? […]