"The refrigerator is dead": Samsung's AI fridges shut down after update, causes outrage
Samsung apologized and halted the rollout after internal test software reached customers, leaving owners to move food into ice boxes while repairs were arranged.
- On Tuesday, Samsung halted a SmartThings software update after Bespoke Door units across South Korea shut down immediately following installation, disrupting food storage for Owners days before the Chuseok holiday.
- ZDNet Korea reports a system error accidentally pushed internal test software to customers; Samsung acknowledged the deployment error and stopped distribution immediately.
- Displays became stuck on "updating" and Others found units completely unresponsive; Dozens of Users shared complaints on Samsung Members describing urgent need to preserve Chuseok food.
- Samsung Electronics Service apologized and advised Owners to book engineer visits, suggesting the use of ice boxes for food storage while pledging to keep staff on duty.
- SBS News reports technicians will work through the Chuseok break for urgent cooling failures, though Some Owners report the booking system is struggling under the current load.
27 Articles
27 Articles
Ars Technica
online-listing.comOwners mourn spoiled food after firmware update bricks Samsung smart fridges
So absurd and embarrassing ..."
After an update, many of Samsung's AI refrigerators fail in South Korea – just a few days before one of the most important holidays in the country where large family dinners are held.
Samsung accidentally freezes its smart fridges with a software update
Credit: Samsung TL;DR Samsung has halted a SmartThings update to smart fridges in Korea after some owners reported that their fridges stopped working. Samsung confirmed the issue and said it was taking “emergency measures.” This latest issue once again highlights the risks associated with using connected appliances. There are plenty of smart home appliances on the market, featuring internet connectivity, cross-device integration, and a host of …
"The refrigerator is dead": Samsung's AI fridges shut down after update, causes outrage
Samsung has stopped a SmartThings update after Bespoke AI 4-Door fridges shut down when it was installed. As per reports, internal test software reached customers by mistake. Samsung has apologized and will send engineers over the Chuseok break.
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