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The IRS measures success by refunds, but businesses experience a different agency

Summary by Accounting Today
The IRS takes a victory lap for customer service in a recent report. But from the standpoint of its most important customers, it isn't serving them nearly as well.
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Accounting TodayAccounting Today

The IRS measures success by refunds, but businesses experience a different agency

The IRS takes a victory lap for customer service in a recent report. But from the standpoint of its most important customers, it isn't serving them nearly as well.

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Accounting Today broke the news on Thursday, August 13, 2026.
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