The Consumer Ombudsman Recommends the Establishment of a Consumer Complaints Committee

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Complaints against financial services companies support the rising trend in Consumer Defense, where the figures of the demands on this item and others, such as electricity, water and transport, already exceed 2025. “In a context of economic pressure, the uploads or charges that previously did not weigh and today choke the pocket, drive the presentations that we have every day,” said the Director of Consumer Defense, Alejandro Garzón Maceda, in d…

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In its annual report for 2025, the Consumer Ombudsman recommends once again the establishment of a mediation and consumer complaints committee to deal with complaints from consumers about the purchase of goods and services. And this is worse than the first time, this recommendation is in the annual report of the Consumer Ombudsman. This was the case, for example, in 2014. Can only go to court The Consumer Ombudsman says that people often suffer …