T-Mobile Calls Out AT&T for Messing up Its Own Customer Experience (Updated: Statement)

'We. Won’t. Stop.' — T-Mobile US responds to AT&T lawsuit

The lawsuit alleges that T-Mobile’s new Easy Switch onboarding tool uses AI bots to access and scrape customer data from AT&T’s systems unlawfully In sum – what to know: Customer-first positioning – T-Mobile US defends Easy Switch as a transparent, permission-based onboarding tool designed to simplify switching, accusing AT&T of adding friction — and litigation […]

T-Mobile calls out AT&T for messing up its own customer experience (Updated: Statement)

Credit: Edgar Cervantes / Android Authority TL;DR AT&T and Verizon are not happy about T-Mobile’s new “Switching Made Easy” tool. Both carriers appear to be blocking account access when their users attempt to sign in through the T-Life app. AT&T has filed a lawsuit against T-Mobile for attempting to scrape information from customers’ accounts. Update: December 11, 2025 (1:16 AM ET): A T-Mobile spokesperson shared the following statement with An…

T-Mobile and AT&T Go Back and Forth in Court Over Customers

WASHINGTON, Dec. 10, 2025 – T-Mobile is trying to take customers from its rivals, and has built a tool to make it as easy as possible to switch.Now, AT&T is asking federal judges to block T-Mobile’s switching tool from accessing AT&T customer account data. T-Mobile wants the request denied.The request should be denied, T-Mobile says, because it’s no longer doing what AT&T originally complained about. The company also accused AT&T of trying to ma…

T-Mobile Says AT&T’s Restraining Order Request Is “Defective”

T-Mobile has fired back at AT&T’s legal attempt to shut down its Easy Switch tool, calling the restraining order request “defective” in a brief filed yesterday. The Un-carrier argues that AT&T’s legal move doesn’t hold water since the original version of Easy Switch hasn’t even been available to AT&T customers since before the lawsuit was filed. According to PhoneArena, T-Mobile filed its response on December 9, pointing out ... [read full artic…

T-Mobile US rejects AT&T switching app claims

T-Mobile US hit out at a lawsuit filed by AT&T seeking a temporary restraining order to stop the former using its Easy Switch price comparison tool to gain new customers, arguing its rival’s case is not valid. The operator filed its response in a federal court on 8 December. T-Mobile stated the challenge to Easy Switch is irrelevant because it removed a function scraping AT&T customer data four days before the rival initiated its legal action. A…