Nearly All European Organisations Feel Pressure to Scale AI for CX, Yet Only 38% Have a Clear Approach to Governance - Directors Club News
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Nearly All European Organisations Feel Pressure to Scale AI for CX, Yet Only 38% Have a Clear Approach to Governance - Directors Club News
New research from CallMiner, the global leader in customer experience (CX) automation powered by conversation intelligence, reveals that organisations across Europe are rapidly scaling AI in CX, but governance frameworks are struggling to keep pace. While nearly all organisations (99%) say they are under pressure to scale AI in CX, fewer than four in ten … Continue reading Nearly All European Organisations Feel Pressure to Scale AI for CX, Yet O…
Survey: Nearly All European Organisations Feel Pressure to Scale AI for Customer Experience, Yet Only 38% Have a Clear Approach to Governance
Survey of 200 senior leaders across Western and Central Europe reveals widening gap between AI adoption and governance exposing risks in compliance, multilingual CX and customer trustNOTTINGHAM, England--(BUSINESS WIRE)--New research from CallMiner, t... L'articolo Survey: Nearly All European Organisations Feel Pressure to Scale AI for Customer Experience, Yet Only 38% Have a Clear Approach to Governance è un contenuto originale di 01net.
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