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Infobip Report Marks Shift to Omnichannel AI Messaging

Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.
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Infobip report marks shift to omnichannel AI messaging

Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.

Analysis of 628 Billion Interactions in 2025 Highlights Shift to Interactive Experiences, with Nearly 98% of Customer Traffic Now Sending Using Multiple ChannelsVODNJAN, Croatia--(BUSINESS WIRE)--Infobip's communications platform... The article Summary: Infobip's Analysis of 3.8 Trillion Messages Over 20 Years Reveals Rise of Omnichannel, RCS, and AI-Powered Communications is an original content from 01net.

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01net broke the news in on Thursday, March 19, 2026.
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