Study: Greater Differences in Customer Satisfaction Between Banks
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EPSI Rating, a research organisation, released its Banking and Finance survey on Monday, which examined the satisfaction of Finnish customers with their banks.
Customer satisfaction among Finnish bank customers is fairly stable, but the differences between banks are increasing, according to Epsi Rating's latest survey.
SSS.fi
The differences in customer satisfaction between banks are growing, according to Epsi Rating's Banking and Finance study. Personal customers' satisfaction with their banks is almost at the same level as last year. However, the leading banks are taking an even greater gap with their competitors. The article Research: Even greater differences in customer satisfaction between banks was first published on SSS.fi.
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