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SPLICE Software Advances Enterprise AI‑Driven Customer Engagement in 2025 with Unified AI Voice, Strategic Partnerships, and Industry Recognition

Announcing from Chicago, SPLICE Software said that in September 2025, Talk+ expanded to include full AI Voice, unifying voice, text, and chat into a single brand-trained conversational agent.
These capabilities are purpose-built for regulated industries, combining automation with governance to ensure accuracy, transparency and trust across insurance, financial services, retail, and healthcare.
Using its Dialog Suite, SPLICE embeds NPS, CSAT, CES, and eNPS directly into interactions, with policy grounding and human escalation capabilities, Tara Kelly said.
Notable partners including Duck Creek, EZLynx, Sapiens, Insuresoft, Socotra, Salesforce, Majesco, ManageMy, Eloqua and Solvrays helped embed omnichannel engagement into enterprise workflows, while SPLICE earned the InsurTech Global Tech Award, TMC Product of the Year, and Best Automated Communication Workflow Company Award in 2025.
Looking to the future, SPLICE announced a mission to deliver permissioned, customer-centric engagement, emphasizing experience measurement and compliance focus.

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SPLICE Software Advances Enterprise AI‑Driven Customer Engagement in 2025 with Unified AI Voice, Strategic Partnerships, and Industry Recognition

CHICAGO, Jan. 30, 2026 /PRNewswire/ -- SPLICE Software, an award‑winning provider of AI‑powered customer engagement and omnichannel communications solutions, marked a landmark year of growth in 2025, driven by enterprise‑grade artificial intelligence, expanded strategic partnerships, and industry recognition. Throughout the…

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