Juan Carlos, the Official Expedient for Helping Citizens without an Appointment: “Digitization Also Creates Exclusion”
2 Articles
2 Articles
The public worker of the SEPE in Mérida faces a disciplinary sanction that has reopened the debate on whether technology is hindering face-to-face access to public services. As early as 2019, he denounced that many applicants from Badajoz were taken away for a month of benefit because they did not go to mandatory controls, when in reality they never received the summons letters because they were returned without handing over.The Ombudsman asks t…
The case of Juan Carlos Nieto, an official of the SEPE, has generated an intense public debate after being expelled for attending citizens without an appointment in the Mérida office, a situation that has also had an echo in Ceuta in the debate on the functioning of the public administration. The worker maintains that his actions were limited to caring for people when there were gaps available or after the scheduled appointments ended, something…
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