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Shopify's COO says her ideal employee is an 'X-shaped' person

Summary by BizToc
Shopify's COO says she is looking for X-shaped employees. Bloomberg/Getty Images Shopify COO Jess Hertz says that her ideal employee in the AI era is "X-shaped." She said these employees have "multiple spikes of expertise" rather than depth in only one area. Shopify has previously said that using…

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Shopify's COO says her ideal employee is an 'X-shaped' person

She explained that these employees have "multiple spikes of expertise" — they can absorb complex concepts and become decent at new skills like design.

·New York, United States
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In the Age of AI, the Ideal Employee Is an “X-Shaped” Person – Here’s Why

Shopify COO Jess Hertz explained in a podcast episode that while the “T-shaped professional” model used to dominate the workforce landscape—workers who have broad knowledge but are deep in one area—the age of artificial intelligence is seeing the rise of so-called “X-shaped” professionals. These people are multi-skilled, able to quickly learn new skills, and solve complex problems.

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BizToc broke the news on Thursday, September 3, 2026.
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