Servicenow and Accenture Launch Forward Deployed Engineering Program to Scale Agentic AI Across the Enterprise
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Is Your ITSM AI Pilot Stuck? ServiceNow and Accenture's Forward Deployed Engineering Programme Can Scale It
Most enterprise IT teams have run an agentic AI pilot. Very few have a production deployment to show for it. That is the problem ServiceNow and Accenture chose to address at Knowledge 2026 in Las Vegas this week, announcing a forward deployed engineering (FDE) programme designed to close the gap between proof of concept and real-world use. Under the programme, ServiceNow engineers embed directly inside customer environments alongside Accenture s…
ServiceNow, Accenture partner to deliver agentic AI at enterprise scale
ServiceNow and Accenture have launched a forward deployed engineering programme aimed at enabling enterprises to bring agentic AI out of pilot phases and into broad production environments. The initiative places ServiceNow’s AI engineering teams alongside Accenture’s sector-focused specialists to jointly design and build agentic AI workflows within clients’ operational systems using the ServiceNow AI Platform. These collaborative teams will focu…
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