Christmas Parcel Chaos in Swindon as Deliveries Go Missing

Christmas parcel chaos in Swindon as deliveries go missing

Residents across Swindon, and Wiltshire more widely, have been complaining about chaotic delivery services.

Evri Christmas Delivery Problems: Panorama Investigation, Missing Parcels and MPs Demand Answers Ahead of 2025 Festive Rush

December 16, 2025 — With Christmas deliveries entering their most time-sensitive stretch, UK parcel carrier Evri is facing intensifying scrutiny from regulators, politicians and consumers after a wave of complaints about missing parcels, confusing proof-of-delivery photos, and inconsistent customer support. In the past 24–72 hours, the story has broken in multiple directions: a BBC Panorama investigation into delivery practices and pay pressure,…

Robin Swann raises concerns over Evri delivery failures ahead of Christmas

South Antrim MP Robin Swann has written to parcel delivery firm Evri after a growing number of constituents contacted his office to complain about failed deliveries and poor customer service in the critical run-up to Christmas. The intervention follows reports from residents across South Antrim of parcels not arriving at all, being left at incorrect addresses, or marked as delivered without adequate proof. In several cases, so-called proof of de…