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Tourist Complaints in S. Korea Hit Record High Amid Travel Boom
The Korea Tourism Organization said foreign visitors filed 1,753 complaints from January to July, with Seoul logging the most cases and accommodation issues leading.
On Sunday, the Korea Tourism Organization reported a record 1,753 tourist complaints filed between January and July, already surpassing the 1,744 cases reported for all of last year.
Seoul recorded the most complaints at 665, followed by Busan with 594, where cases more than doubled after the city attracted 110,000 visitors for BTS world tour concerts in June.
Accommodation issues topped the list with 500 cases involving reservation cancellations, followed by 376 cases of unfriendly service or overcharging, and 182 cases involving taxi drivers refusing meters or driving recklessly.
Foreign visitors accounted for 84.3 percent of complaints, prompting Yoon Ji-hwan, a tourism professor at Kyung Hee University, to warn that negative experiences shared on social media could harm the industry.
This year marks the first time the country's foreign visitor count surpassed 10 million before the first half ended, fueling calls for government and private sector efforts to improve tourist satisfaction.
(Seoul = Yonhap News) Reporter Lee Sang-seo = This year's tourism inconvenience complaints, filed due to reasons such as reckless taxi driving, poor accommodation service, and exorbitant prices at shopping malls, have reversed after 7 months...