Consumers Are Tasking AI To Help With Returns

Return Abuse Goes Mainstream as Nearly Half of Consumers Use AI in Return Claims, New Riskified Research Finds

NEW YORK--(BUSINESS WIRE)--Jun 22, 2026-

Consumers Are Tasking AI To Help With Returns

Consumers are putting artificial-intelligence tools to work when making return claims for items they’ve purchased. Fifty percent are using services such as ChatGPT and Claude to help draft return or refund claims, finds the “Rewriting Rules on Return” report released by Riskified, a fraud-prevention services provider. That results in many shoppers creating what Riskified calls “highly convincing return requests, which [are] overwhelming retailer…