Replacing a “Sorry” for This Word Demonstrates Superior Emotional Intelligence, According to Steve Jobs

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In daily communication there are expressions that are used almost automatically. Phrases learned from childhood, socially accepted and associated with education and respect, are repeated without much reflection. One of them is “I’m sorry”, a usual formula to soften tensions, recognize errors or simply avoid an uncomfortable conflict. However, from psychology and the study of leadership it takes time to analyze whether its constant use always pro…