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Business Owners Would Get £30 for HMRC Phone Delays, Jenrick Announces
The policy would cap refunds at two claims a year and tie senior HMRC pay to customer-service performance, Reform said.
- Robert Jenrick announced that a Reform government would provide a £30 tax credit to individuals waiting more than 30 minutes for HMRC assistance, limited to two occasions annually.
- In January 2025, the Public Accounts committee accused HMRC of seeking to "degrade its telephone service to drive taxpayers to digital channels," noting nearly 44,000 customers were disconnected after hour-long waits in 2024.
- HMRC reported that customer service had "vastly" improved over two years, with average wait times now 11 minutes and 80% overall customer satisfaction across digital services.
- Labour Party officials denounced the plan as "unworkable and unserious," arguing Reform had "once again skated over the detail" of its policies and warning that proposed data safeguards changes risked personal information security.
- Beyond the HMRC proposal, Jenrick pledged to scrap UK privacy rules for a "light-touch" approach to slash "red tape" for businesses and introduced a "hard work bonus" scrapping income tax on overtime.
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Reform to slash HMRC officials’ pay if taxpayers wait too long
HMRC officials would be fined and dismissed if they keep taxpayers waiting too long to deal with government services under a Reform UK government. If Nigel Farage becomes Prime Minister, customer services officers at the tax collector would have their pay tied to performance levels and be required to keep waiting times to below 30 minutes as part of a new Reform policy designed to help small business owners. The party said that taxpayers and t…
·London, United Kingdom
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Reform unveils £30 tax credit for Britons stuck on the phone to HMRC for over 30 minutes
Reform unveils £30 tax credit for Britons stuck on the phone to HMRC for over 30 minutes . Reform UK has announced plans to introduce a tax credit for Britons who are left waiting on the phone to HM Revenue and Customs (HMRC) for more than 30 minutes
·London, United Kingdom
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Total News Sources11
Leaning Left4Leaning Right2Center5Last UpdatedBias Distribution46% Center
Bias Distribution
- 46% of the sources are Center
46% Center
L 36%
C 46%
R 18%
Factuality
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