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OutRival Appoints Former NICE Executive Shaun Sjolin as Chief Customer Officer
Shaun Sjolin will lead the customer organization and extend Digital Workers across onboarding, support, renewal, and re-engagement, the company said.
- On Wednesday, Sept. 30, 2026, OutRival appointed Shaun Sjolin as Chief Customer Officer to lead the company's customer organization and ensure consistent brand experiences across the full customer journey.
- Sjolin brings extensive enterprise experience from previous roles at NICE, where he served as Vice President of Customer Success, and earlier positions at SAP, IBM, and Aon Hewitt managing complex customer operations.
- OutRival's AI-powered Digital Workers go live in about two weeks, operating within existing CRM and telephony systems to manage customer interactions from initial inquiries through renewals and bill payments.
- "At OutRival, caring for every person a brand serves isn't a slogan," Sjolin said, emphasizing his mandate to maintain consistent experiences from the first handoff through every stage of the customer relationship.
- Co-Founder and CEO Ruben Harris stated that "performance is the output," tasking Sjolin with building a forward-deployed customer team to help enterprises secure lasting value from the platform.
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16 Articles
16 Articles
OutRival Appoints Former NICE Executive Shaun Sjolin as Chief Customer Officer
Sjolin brings deep experience with enterprise contact center technology to help brands genuinely care for every person they serve, from the first conversation through the full customer journey
·Pennsylvania, United States
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Total News Sources16
Leaning Left2Leaning Right4Center10Last UpdatedBias Distribution62% Center
Bias Distribution
- 62% of the sources are Center
62% Center
13%
C 62%
R 25%
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