On-demand sign-language interpretation coming to all ICBC licensing offices
The program follows a pilot at six offices that logged 156 minutes of interpretation time between January and March, ICBC said.
- The Crown announced Friday it is expanding on-demand American Sign Language interpretation to every driver licensing office in B.C., ensuring Deaf customers can access essential services in their own language without advance booking.
- ICBC launched the program at six offices in January, where dozens of customers utilized the service; between January and March, users recorded 156 minutes of on-demand American Sign Language interpretation time.
- Customers can scan a QR code with a smartphone camera to connect with an American Sign Language interpreter on a secure video call, requiring no apps or downloads for immediate access.
- Sara-Jane Finlay, ICBC's associate director of diversity, equity, inclusion and accessibility, said the program became possible "thanks to the essential work of employees who brought their lived experiences" forward.
- Attorney General Niki Sharma praised the expanding service as a model for accessible, modern government, ensuring Deaf individuals can access services in their community without scheduling constraints.
9 Articles
9 Articles
On-demand sign-language interpretation coming to all ICBC licensing offices - Grand Forks Gazette
Deaf and hard-of-hearing customers will soon have better access to services as ICBC expands live, on-demand sign language interpretation at every driver licensing office in B.C. The service helps deaf and hard-of-hearing customers communicate with ICBC staff in real time, without needing to book an in-person American Sign Language interpreter in advance, ICBC announced Friday (May 1). It uses video interpreting on demand, connecting the customer…
On-demand sign-language interpretation coming to all ICBC licensing offices - Vanderhoof Omineca Express
Deaf and hard-of-hearing customers will soon have better access to services as ICBC expands live, on-demand sign language interpretation at every driver licensing office in B.C. The service helps deaf and hard-of-hearing customers communicate with ICBC staff in real time, without needing to book an in-person American Sign Language interpreter in advance, ICBC announced Friday (May 1). It uses video interpreting on demand, connecting the customer…
On-demand sign-language interpretation coming to all ICBC licensing offices - Northern Sentinel
Deaf and hard-of-hearing customers will soon have better access to services as ICBC expands live, on-demand sign language interpretation at every driver licensing office in B.C. The service helps deaf and hard-of-hearing customers communicate with ICBC staff in real time, without needing to book an in-person American Sign Language interpreter in advance, ICBC announced Friday (May 1). It uses video interpreting on demand, connecting the customer…
Terrace Standard
On-demand sign-language interpretation coming to all ICBC licensing offices
Deaf and hard-of-hearing customers will soon have better access to services as ICBC expands live, on-demand sign language interpretation at every driver licensing office in B.C. The service helps deaf and hard-of-hearing customers communicate with ICBC staff in real time, without needing to book an in-person American Sign Language interpreter in advance, ICBC announced Friday (May 1). It uses video interpreting on demand, connecting the customer…
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