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Microsoft Pauses KB5002907 Update After Office License Deactivations

Summary by BleepingComputer
Microsoft has paused the rollout of the KB5002907 Microsoft 365 update after users report that it deactivated, or in some cases completely removed, perpetual Office 2016 and Office 2019 installations. [...]

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Microsoft has temporarily stopped the distribution of the optional KB5002907 update for Microsoft 365. This is due to serious problems with users of purchase versions such as Office 2016 and Office 2019.

Users of Microsoft Office 2016 and Office 2019 are currently experiencing a nasty surprise. A faulty update disables serial licenses or even deletes the programs completely. The distribution of the update has now been stopped. (Continue reading)

Perpetual license owners of Office 2016 and Office 2019 discovered the mention "product without license" in Word or Excel, and sometimes the complete disappearance of their office suite. In issue, the optional update KB5002907 of Microsoft 365, whose deployment Microsoft suspended the time to conduct its investigation.

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The Register broke the news in London, United Kingdom on Friday, September 25, 2026.
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