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New Baltimore Agency Would Divert More 911 Calls Away From Police
The plan would shift 22,000 nonviolent calls a year to social workers and peer specialists as Baltimore expands alternatives to police response.
On Monday, Baltimore Mayor Brandon Scott and City Council President Zeke Cohen proposed creating the Department of Neighborhood Safety, a new agency designed to handle nonviolent 911 calls and ease strain on the city's emergency system.
City officials estimate Baltimore 911 operators receive 22,000 nonviolent calls annually that could be handled without traditional law enforcement. The initiative is modeled after a program in Durham, North Carolina, which launched five years ago.
The mayor's fiscal 2027 budget allocates more than $16 million to launch the department, which will incorporate the Mayor's Office of Neighborhood Safety and Engagement as a third branch of public safety.
With introduction scheduled for Tuesday night, the proposal requires City Council approval before the city begins a nationwide search for an executive director to lead the department.
Establishing this department helps Baltimore meet obligations under its federal consent decree, which requires a 24-hour alternative response system, freeing police to focus resources on reducing violent crime.
Baltimore announced a new Department of Neighborhood Safety that will send behavioral health professionals, instead of police, to handle up to 22,000 nonviolent 911 calls every year.