Capita CallSight Under Pressure: Can Banks Get AI Call Analysis Live Without Losing Control?
5 Articles
5 Articles
For many years, cybersecurity maturity in the financial sector has been measured by the quality of internal policies and compliance processes. This model, however, is no longer enough. For Célio Vasconcellos, CEO of EONTA Cybersecurity, the current scenario is another. "The paradigm has changed. Today, what is important is to demonstrate, with technical evidence, that controls actually work under attack," he explains. International cases have he…
Capita CallSight Under Pressure: Can Banks Get AI Call Analysis Live Without Losing Control?
Capita CallSight gives banks a way to review far more customer conversations than a manual QA team could reasonably sample. Its first financial-services case points to lower call volumes, broader quality coverage, and faster interactions, while the real test is whether those gains hold up under banking rules and human review. For financial services companies investing in AI analysis, Capita’s February 25, 2026 financial-services case gives buyer…
Artificial intelligence (AI) is already part of the decision-making architecture of the financial system and central banks cannot look to the side. The International Monetary Fund (IMF) identified three pillars to work on: strengthening the governance of AI systems, improving information on their uses and dependencies, and deepening international cooperation in operational resilience and cybersecurity.
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