NCAA Sanctions RwandAir N15m Over Baggage Complaint
The airline must also replace the damaged bag and pay $170 in compensation, the NCAA said, after citing consumer protection rules.
- The Nigerian Civil Aviation Authority fined RwandAir N15 million on Friday for failing to resolve a passenger's damaged baggage complaint within the required timeframe.
- Michael Achimugu, Director of Public Affairs and Consumer Protection at the NCAA, announced the sanction after the airline failed to address the issue as required by consumer protection regulations.
- Beyond the fine, the NCAA directed RwandAir to replace the damaged bag and pay $170 as first-need compensation, aligning with Part 19 of the NCAA Regulations.
- The Federal Government aims to hold airlines accountable for prompt complaint resolution and strict adherence to established Consumer Protection standards across the aviation sector.
- Previous sanctions against five domestic airlines in February 2025 demonstrate the NCAA's broader enforcement effort to strengthen Consumer Protection in Nigeria's aviation industry.
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Daily Post Nigeria
Flying EzeNCAA slams RwandAir N15m fine over baggage issue
The Federal Government, through the Nigerian Civil Aviation Authority, NCAA, has slammed a N15 million fine on RwandAir over a violation of consumer protection regulations. The Director of Public Affairs and Consumer Protection at the NCAA, Michael Achimugu, disclosed this in a post on X on Friday. Achimugu stated that the airline was fined N15 million […] NCAA slams RwandAir N15m fine over baggage issue
NCAA fines RwandAir N15m over unresolved baggage issue and also directs airline to compensate passenger - Newsy People
The Nigerian Civil Aviation Authority, NCAA, has fined RwandAir N15 million for violating consumer protection regulations over its handling of a passenger’s baggage complaint. Michael Achimugu, NCAA’s Director of Public Affairs and Consumer Protection, announced the sanction in a post on X on Friday, September 11. According to Achimugu, the airline failed to resolve the […]
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