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ManageEngine unveils its biggest generative AI release yet for ServiceDesk Plus, enhancing IT team productivity

Summary by CIO AXIS
ManageEngine, a division of Zoho Corporation, has announced a major Generative AI (GenAI) release for its unified service management platform, ServiceDesk Plus, aimed at transforming service experiences and boosting productivity…
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ManageEngine announces the integration of major IA generative features into the cloud version of ServiceDesk Plus, its unified service management platform. Objective: to transform service experiences and increase the productivity of users, technicians and process managers. In AI, the ManageEngine strategy for ServiceDesk Plus is based on the freedom offered to customers to choose the suppliers that best meet their needs. Thus, customers can use …

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CIO AXIS broke the news in on Tuesday, September 30, 2025.
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