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M5's Lee Harkins on unlocking hidden fixed ops revenue

Summary by CBT Automotive Network
Fixed ops revenue leaks through low ASR closing rates and the misleading parts-to-labor ratio, says M5 Management Services CEO Lee Harkins.
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CBT Automotive NetworkCBT Automotive Network

M5's Lee Harkins on unlocking hidden fixed ops revenue

Fixed ops revenue leaks through low ASR closing rates and the misleading parts-to-labor ratio, says M5 Management Services CEO Lee Harkins.

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CBT Automotive Network broke the news on Tuesday, September 29, 2026.
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