Lufthansa Gets Sassy With Customer On Social Media, Divides The Internet

Lufthansa Gets Sassy With Customer On Social Media, Divides The Internet

A Lufthansa social media rep told an impatient customer his response "isn't going to magically change" — and the internet can't decide if that's rude or refreshing.

Lufthansa’s Blunt Response to Angry Passenger Goes Viral on X - The Bulkhead Seat

Lufthansa is attracting attention for an unusually aggressive social media response to a passenger who had repeatedly contacted the airline about compensation he says he never received.

Lufthansa Passenger Was Promised A Payment, Didn’t Get It—Airline Says Its Answer Won’t “Magically Change”

Lufthansa told a passenger chasing what he says is an approved payment that its answer wasn’t going to “magically change” just because he asked on Twitter. The airline may be right about the claim. But its reply gave people a new reason to hate on Lufthansa. Some airlines still don't understand how to use social media.

Lufthansa’s social media team member loses it with a customer in full public view

On a bad day, one social media customer service executive lost it on a customer.

Lufthansa's Social Media Team Grows Tired of Disgruntled Passenger and Publicly Shames Them On Elon Musk's X

The social media team of the German flag carrier Lufthansa was not taking any prisoners as it publicly shamed a disgruntled passenger on X in a battle over a refund request gone wrong. Having been seemingly inundated with messages from the same passenger, one of Lufthansa’s customer service agents snapped in a very public way.…