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ITS restructures staffing operations
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ITS restructures staffing operations
Information Technology Services (ITS) is currently restructuring its help desk operations to address delayed ticket response times and strengthen first-level support, including hiring a dedicated Technology Services Desk Manager and additional staff. According to Chief Information Officer Jonathan Colby and Director of Service Management Dylan Stinger, the changes aim to improve oversight, training and service consistency. “We are refocusing sta…
·Grinnell, United States
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