Apple Says iPhone 18 Pro Max Users With AT&T Cellular Issue Need to Have Device Replaced
Apple says a small number of affected phones need a free hardware replacement after software and carrier updates failed to restore service.
- On Friday, Apple confirmed a connectivity issue affecting a "small number" of iPhone 18 Pro Max devices on AT&T's network, which can prevent calls including to 911. While Apple released software updates this week, affected phones require physical replacement.
- Since the iPhone 18 Pro Max launched last month, some AT&T customers have reported losing cellular service. Affected users see an "SOS" symbol in the status bar instead of signal bars, rendering devices unable to connect to cellular networks.
- Software updates, including iOS 27.0.1, only prevent the issue on unaffected devices. Consequently, users whose phones have already lost service must contact Apple Support or visit an Apple Store for a free hardware replacement, according to the company.
- AT&T urged customers to update software "immediately" to avoid potential connectivity failures. Some users, including Brooklyn editor Lindsay Robertson, described spending hours with support, noting the situation remains unresolved until a replacement device is secured.
- While the specific cause remains unconfirmed, speculation focuses on the iPhone 18 Pro Max's Qualcomm X80 modem. Apple has not disclosed the underlying issue, though T-Mobile and Verizon report no similar outages on their networks.
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Apple will replace iPhone 18 Pro Max units affected by AT&T's network. Users with the issue will receive a new iPhone 18 Pro Max unit.
Some iPhone 18 Pro Max owners are losing cell service, and Apple's fix is an entirely new phone
Customer reports indicate the problem has affected only the iPhone 18 Pro Max on AT&T, and Apple says it has seen the same pattern. The company has released a carrier settings update and iOS 27.0.1 to keep more devices from being affected, but customers whose phones have already lost service...Read Entire Article
Apple has informed that a small number of AT&T customers who have purchased the iPhone 18 Pro Max will need to replace the devices after a failure caused them to lose the cellular phone service. WhatsApp: know which mobile phones the app is to run in October iPhone 18 Pro Max: camera, battery and screen; see what has changed in practice The device, which costs $1,299 and came to market two weeks ago, is Apple's most sophisticated model, except f…
Apple says that ‘a small number’ of American customers with the new iPhone 18 Pro Max will need to have their device replaced. Due to a bug, these customers with a subscription from telecom company AT&T lost their mobile connection.
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