Apple Says iPhone 18 Pro Max Users With AT&T Cellular Issue Need to Have Device Replaced
Apple says a small number of phones lose service and need a free hardware replacement, while updates are meant to prevent future failures.
- On Friday, Apple confirmed a connectivity issue affecting a "small number" of iPhone 18 Pro Max devices on AT&T's network, which can prevent calls including to 911. While Apple released software updates this week, affected phones require physical replacement.
- Since the iPhone 18 Pro Max launched last month, some AT&T customers have reported losing cellular service. Affected users see an "SOS" symbol in the status bar instead of signal bars, rendering devices unable to connect to cellular networks.
- Software updates, including iOS 27.0.1, only prevent the issue on unaffected devices. Consequently, users whose phones have already lost service must contact Apple Support or visit an Apple Store for a free hardware replacement, according to the company.
- AT&T urged customers to update software "immediately" to avoid potential connectivity failures. Some users, including Brooklyn editor Lindsay Robertson, described spending hours with support, noting the situation remains unresolved until a replacement device is secured.
- While the specific cause remains unconfirmed, speculation focuses on the iPhone 18 Pro Max's Qualcomm X80 modem. Apple has not disclosed the underlying issue, though T-Mobile and Verizon report no similar outages on their networks.
29 Articles
29 Articles
Apple will replace iPhone 18 Pro Max devices with AT&T connection issues
If you still have service, update ASAP. A hardware problem in a small number of iPhone 18 Pro Max devices has booted AT&T customers from their cell service — and may still pose issues for everyone on the carrier. Apple confirmed the problem in an Oct. 2 statement to 9to5Mac, stating that …
Apple has informed that a small number of AT&T customers who have purchased the iPhone 18 Pro Max will need to replace the devices after a failure caused them to lose the cellular phone service. WhatsApp: know which mobile phones the app is to run in October iPhone 18 Pro Max: camera, battery and screen; see what has changed in practice The device, which costs $1,299 and came to market two weeks ago, is Apple's most sophisticated model, except f…
Apple says that ‘a small number’ of American customers with the new iPhone 18 Pro Max will need to have their device replaced. Due to a bug, these customers with a subscription from telecom company AT&T lost their mobile connection.
Reformatorisch Dagblad
welingelichtekringen.nlApple says that “a small number” of American customers with the new iPhone 18 Pro Max will need to have their device replaced. Due to a bug, these customers with a subscription from telecom company AT&T lost their mobile connection.
Apple Says iPhone 18 Pro Max Users With AT&T Cellular Issue Need to Have Device Replaced
Apple today confirmed that a "small number" of iPhone 18 Pro Max users on the AT&T network have experienced an issue that causes the device to lose cellular service, thereby preventing phone calls, text messages, and data from working. Thousands of users complained about the issue across the Apple Support Community and other platforms. Apple said it released iOS 27.0.1 earlier this week and an AT&T carrier settings update earlier today to help p…
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