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Introducing Agent Architect and Agent Performance Suite for Zoom Virtual Agent
Summary by Financial Post
3 Articles
3 Articles
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Financial Post
Financial PostIntroducing Agent Architect and Agent Performance Suite for Zoom Virtual Agent
New Zoom Virtual Agent capabilities help organizations build AI agents faster, optimize performance over time, and deliver more personalized customer experiences through a connected Zoom CX platform.
·Waterloo, Canada
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Zoom Pushes CX AI Beyond Deployment at CCW
Zoom unveiled Agent Architect and Agent Performance Suite for Zoom Virtual Agent ahead of Customer Contact Week, CCW 2026, expanding its CX portfolio with tools designed to build, measure, and optimize AI-powered customer service. The launch signals a broader market shift as enterprises move from deploying AI agents to proving they can improve resolution rates, lower costs, and deliver better customer outcomes. That shift matters because many or…
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