US EditionIndiGo Flight Cancellations Continue Amid Crisis
Thousands of Indian passengers seek compensation after IndiGo's cancellations, with courts awarding up to Rs 5 lakh for negligence and enforcing Civil Aviation Requirements.
- This year, IndiGo's wave of cancellations stranded thousands of passengers, who have approached consumer courts under the Consumer Protection Act, 2019, alleging 'deficiency in service' over 'technical reasons'.
- DGCA rules require specific remedies under the CAR, with Clause 3.3.2 mandating compensation if passengers are not informed 24 hours prior, while Clauses 1.4 and 1.5 allow force majeure defences requiring proof of reasonable measures.
- Consumer courts have imposed large penalties, including Rs 5 lakh to a family of five and Rs 20,000 for a cancelled flight, while Clause 3.8.1 of the CAR mandates meals and hotel stays for extended delays.
- Filing a representative petition under the Consumer Protection Act, Section 35, allows consumer representatives to aggregate claims, while courts require IndiGo to submit safety reasons in sealed cover.
- Regulators and commentators cite operational issues like pilot fatigue, while the National Consumer Disputes Redressal Commission requires proof for 'technical reasons' and mandates compensation.
11 Articles
11 Articles
IndiGo flight cancellations: Your rights when a flight is cancelled, what consumer courts have ruled
Despite the DGCA guidelines, disputes often arise when airlines cite 'technical issues' or 'operational reasons' to deny compensation. In such instances, passengers have successfully approached consumer courts under the Consumer Protection Act, 2019, alleging 'deficiency in service'.
What Flyers Should Know After IndiGo’s Recent Flight Chaos
Flight Cancellations and Delays Hit Thousands — Here’s What You Must Do As IndiGo struggles with widespread flight cancellations and delays across India, many travellers are left stranded or scrambling for refunds, baggage and rebooking. If you were affected — here’s what you need to know now. Your Rights — Refunds, Rebooking, Compensation & Baggage If Your Flight Is Cancelled or Delayed You can choose full refund or ask for re-booking on anoth…
IndiGo Sold Deep-Discount Tickets Before Mass Cancellations - Business League
This is bad, truly bad. The biggest operational meltdown at IndiGo in recent memory—all those cancellations, all those stranded passengers—it wasn’t some sudden event, let’s be real. It was apparently predictable. Sources are saying IndiGo spent months selling massive volumes of heavily discounted tickets. That happened. And then the mass cancellations started right in those same travel periods. The Aggressive Sales Timeline The thing is, the ai…
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