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HP made support callers wait 15 minutes on purpose, even when agents were free

Summary by Boing Boing
Even when a customer service agent was sitting idle, HP callers in five European countries heard the same recorded message: "We are currently experiencing longer waiting times." The wait was mandatory — 15 minutes, every time, no matter the call volume. — Read the rest The post HP made support callers wait 15 minutes on purpose, even when agents were free appeared first on Boing Boing.
DisclaimerRead with caution - this story is only being covered by one news source that has a ‘low factuality’ rating, which means the outlet has a history of poor reporting practices. Learn more about factuality ratings here.Cross Cancel Icon

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HP made support callers wait 15 minutes on purpose, even when agents were free

Even when a customer service agent was sitting idle, HP callers in five European countries heard the same recorded message: "We are currently experiencing longer waiting times." The wait was mandatory — 15 minutes, every time, no matter the call volume. — Read the rest The post HP made support callers wait 15 minutes on purpose, even when agents were free appeared first on Boing Boing.

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Boing Boing broke the news in United States on Friday, March 20, 2026.
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