Bold Targets for Council Housing Repairs Announced After Backlog Slashed

Bold targets for council housing repairs announced after backlog slashed

Harlow Council has introduced a new housing repairs policy cutting standard repair times from 270 days to 25, with two-hour emergency responses,…

Harlow Council slashes standard housing repair waiting times from 270 days to just 25

Harlow Council has delivered a dramatic turnaround, transforming its housing repairs service and cutting the longest standard repair waiting times from 270 working days to just 25. At its Cabinet meeting on Thursday 11 September 2025, Cabinet will consider the new Housing Repairs Policy, which locks in these improvements and sets clear standards to ensure residents get a faster, fairer, and more reliable service. For many years, tenants were wai…