German tourist wins payout after losing sun lounger race
Judges said the tour operator owed a reasonable ratio of loungers to guests and awarded the family a €986.70 refund.
- A German father successfully sued his tour operator after failing to secure poolside sunbeds during an August 2024 family vacation to the Greek island of Kos. Judges in Hanover ruled the package holiday was "defective," awarding the family an increased refund of £850.
- Although the hotel prohibited reserving loungers with towels, guests ignored the ban, forcing the family to spend 20 minutes daily searching for space. The man claimed hotel staff refused to intervene, leaving his two children lying on the floor.
- The tour operator initially offered £300 in compensation, but the court ruled the company had an obligation to ensure a "reasonable" ratio of loungers to guests. Judges noted the operator failed to provide the character contractually expected.
- Known as "sunbed wars," the practice involves Tourists engaging in a "dawn dash" to reserve spots. A survey revealed 71 per cent of German tourists believe this competitive behavior is a "predominantly German" custom.
- To curb the practice, authorities in Spain have threatened Tourists with a £250 fine for reserving loungers and disappearing. Some tour companies like Thomas Cook now offer pre-booking options for poolside spots.
36 Articles
36 Articles
The German court condemned the tourism giant TUI to pay back nearly 1,000 euros to a German holidaymaker. The latter complained of seeing all the deckchairs of his hotel in Greece, systematically monopolized by other guests. - Germany: a tourist compensated for... a lack of deckchairs at the swimming pool of his hotel (International).
During a stay in Greece, this father of family was ulcerated by the practice of some other vacationers. After a legal battle, his tour operator was ordered to reimburse him part of his vacation.
The recent ruling by a German court may create major problems for stations that fail to resolve the problem of the abusive occupation of the seats by booking them with towels, according to EuroNews.com. The case arrived in court after a German tourist complained that he and his family could not use the places at the swimming pool ...
The travel agency he was on holiday with must pay him the money because it failed to ensure that the resort respected the ban on reserving sun loungers with towels.
Saksa turist sai reisifirmiert kohtu otsusel rawkem kui 900 euro suuruse compensatsiooni, kuna tema perel ei olnud võimalik hotelli basseini aääreslamamistoole kasutada, sest teised kliendid solid need igal hommicul juba rannarätikuga endale reserverinud.
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