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German tourist wins payout after losing sun lounger race
The court said the package holiday was defective because the tour operator failed to ensure a reasonable ratio of sunbeds to guests.
A German father successfully sued his tour operator after failing to secure poolside sunbeds during an August 2024 family vacation to the Greek island of Kos. Judges in Hanover ruled the package holiday was "defective," awarding the family an increased refund of £850.
Although the hotel prohibited reserving loungers with towels, guests ignored the ban, forcing the family to spend 20 minutes daily searching for space. The man claimed hotel staff refused to intervene, leaving his two children lying on the floor.
The tour operator initially offered £300 in compensation, but the court ruled the company had an obligation to ensure a "reasonable" ratio of loungers to guests. Judges noted the operator failed to provide the character contractually expected.
Known as "sunbed wars," the practice involves Tourists engaging in a "dawn dash" to reserve spots. A survey revealed 71 per cent of German tourists believe this competitive behavior is a "predominantly German" custom.
To curb the practice, authorities in Spain have threatened Tourists with a £250 fine for reserving loungers and disappearing. Some tour companies like Thomas Cook now offer pre-booking options for poolside spots.
A court in Hanover has ruled that a German tourist who was unable to secure a sunbed during a family holiday in Greece is entitled to compensation. The sunbeds at the hotel were occupied every day because other guests had reserved them with towels. The holiday organiser must now pay the disappointed German almost 1,000 euros.