Gartner predicts surge in AI-powered public services

Gartner predicts 80% of governments will deploy AI agents by 2028

Gartner has projected that at least 80% of governments globally will deploy AI agents to automate routine decision-making processes by 2028, as public sector organisations accelerate digital transformation efforts. The […] The post Gartner predicts 80% of governments will deploy AI agents for decision-making by 2028 appeared first on Express Computer.

Gartner predicts surge in AI-powered public services

Government CIOs are under growing pressure to rapidly and responsibly embed AI into decision-making capabilities, says Gartner.

Gartner: 80% of governments to use AI agents by 2028

At least 80% of governments worldwide are expected to use artificial intelligence (AI) agents to automate routine decision-making by 2028, according to Gartner Inc., a business and technology insights company, showing a major shift in how public services are delivered. The firm said AI agents will help governments improve efficiency, reduce delays, and enhance citizen […] The post Gartner: 80% of governments to use AI agents by 2028 appeared fir…